Refund Policy

Last updated: August 6, 2026

This Refund Policy provides a 30-day, no-reason-needed return option for eligible items purchased from provisionharbor. Day one is the delivery date.

Return Eligibility

To qualify for an ordinary return, the item should be in the condition received, with original components, accessories, and packaging when reasonably available. Proof of purchase or an order number is required. Opening shipping packaging only to inspect an item does not by itself make an otherwise eligible item non-returnable.

How to Start a Return

  1. Email Support@provisionharbor.shop or call (843) 717-3122 within 30 days after delivery. Include the order number, the item you want to return, and whether you prefer a refund or exchange.
  2. Wait for return authorization and a free prepaid return shipping label. Do not send a parcel without instructions, because it may not be identifiable.
  3. Pack the item securely, attach the prepaid label, and deliver the parcel to the carrier shown on the label.

The default return destination is: 477 Cottonwood St, Las Cruces NM 88001, United States. We may provide a different authorized routing address with the return label; follow the label instructions.

Return Shipping and Fees

provisionharbor pays return shipping for eligible returns, including change-of-mind or no-reason returns. We supply the prepaid label at no cost. We also pay return shipping when an item is damaged, defective, incorrect, or missing parts. There is no restocking fee.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact us promptly with the order number and a description of the problem. Photos may help us resolve the issue but do not eliminate rights available under applicable law. We will arrange an appropriate replacement, exchange, missing-part remedy, or refund and cover related return shipping. Exceptions for ordinary returns never reduce remedies for damaged, defective, mis-shipped, or incomplete goods.

Exchanges

Exchanges are supported for eligible items. Contact us within the 30-day window so we can confirm availability and issue a free prepaid return label. If the requested replacement is unavailable, we will offer another available resolution or refund the eligible amount to the original payment method.

Items Not Eligible for an Ordinary Change-of-Mind Return

Custom or personalized goods; clearance or Final Sale goods; gift cards; and opened intimate, personal-care, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not affect your rights or available remedies if an item arrives damaged, defective, incorrect, or with missing parts.

Inspection and Refund Timing

After the return arrives, we inspect it and notify you of the outcome. An approved refund is issued to the original payment method. We do not issue the refund to an unrelated card or account. After we issue it, banks and card providers usually need 5–10 business days to post the credit. Original shipping was free, so there is no outbound shipping charge to deduct.

Cancellations

You may ask us to cancel an order any time before shipment. Contact us as soon as possible; if the order has not shipped, we will cancel it and release or refund the payment as applicable. Once tracking shows the order has shipped, cancellation is no longer available and the return process above applies after delivery.

Questions

Our customer service team is available Monday to Friday, 9:00 AM–5:00 PM Central Time (CT). Please keep your order number available when contacting us.

Merchant Information

Brand: provisionharbor
Email: Support@provisionharbor.shop
Phone: (843) 717-3122
Address: 477 Cottonwood St, Las Cruces NM 88001, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Central Time (CT)