Shipping Policy

Last updated: August 6, 2026

We currently serve the United States only. provisionharbor provides free shipping on all accepted U.S. orders without a purchase threshold.

Order Cutoff and Processing Time

Orders received by 5:00 PM Central Time (CT) begin processing the same business day when operationally possible. Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day.

Processing time is 1–2 business days. Processing includes payment review, order verification, picking, packing, and handoff preparation. It occurs before the carrier transit period and is not the same as shipping travel time.

Transit Time

After the order is processed and transferred to the carrier, estimated transit time is 4–6 business days. This estimate is separate from the 1–2-business-day processing period. A typical order therefore arrives after both stages have been completed, although carrier, weather, address, holiday, or other events outside our reasonable control may affect the estimate.

Shipping Cost and Service Area

Free standard shipping applies to all United States orders, with no minimum purchase requirement. We do not currently ship to destinations outside the United States. Because the service area is domestic, this policy does not quote international duties or import charges.

Tracking

A tracking number is provided after shipment. When the carrier scans the parcel, tracking may take a short time to display movement. Use the shipment confirmation link to review progress. If tracking has not updated for an unusual period, contact us with the order number.

Address Accuracy and Delivery

Review the recipient name, street address, apartment or unit, city, state, ZIP code, telephone number, and email before checkout. Contact us immediately if a correction is needed. We will try to update an address before shipment, but we cannot guarantee changes after carrier handoff. Extra carrier costs caused by an incorrect customer-provided address may be addressed according to applicable law and the circumstances.

Delays, Lost Parcels, and Damage

Carrier estimates are not guaranteed delivery appointments. If a parcel appears delayed, lost, damaged, incomplete, or delivered to the wrong address, email Support@provisionharbor.shop or call (843) 717-3122. We will review tracking and coordinate an appropriate resolution. Damaged, defective, incorrect, or incomplete orders are handled at our cost under the Refund Policy.

Order Changes and Cancellations

An order can be canceled before shipment. After shipment, it must be handled through the return process once delivered. Contact us promptly during customer service hours if you need assistance.

Taxes

Applicable sales and other taxes are calculated or collected as required by law. We do not promise that orders in every jurisdiction will be tax-free.

Merchant Information

Brand: provisionharbor
Email: Support@provisionharbor.shop
Phone: (843) 717-3122
Address: 477 Cottonwood St, Las Cruces NM 88001, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Central Time (CT)